We are delighted to share our fantastic experience in Riyadh, where we successfully implemented the "Retail Customer Journey" program for Mobily. It was truly an exceptional experience!
The program ensures:
1) Understanding and Categorizing Customer Requests: We delved into comprehending and categorizing various types of customer requests, enhancing our ability to address their needs effectively.
2) Unified Sales Identity for Improved Customer Experience: The program focused on unifying the sales identity, aiming to enhance the overall customer experience and create a cohesive brand representation.
3) Sustainable Sales Growth through Improved Customer Relationships: Our efforts aimed at sustaining increased sales by improving our relationships with customers, fostering loyalty and satisfaction.
Throughout the program, we witnessed amazing interaction from the participants, benefiting from their experiences and ideas. We look forward to a bright future together!